Shipping and Returns
SALE Shipping & Return Policy:
Our standard free shipping carrier is USPS for delivery to you. If you choose to return your sale item, please do so within 7 days of receiving your order. Customer is responsible for the cost of returning sales items and promotional items.
5709 College Avenue
Oakland CA 94618
We will issue a store credit for all returned sale items.
If you have questions or concerns, please email us at email@example.com.
USA: FREE SHIPPING BOTH WAYS
Our standard free shipping carrier is USPS. Your order will arrive in 2-5 days after the order is placed, unless we email you that there is a delay. If you have questions or concerns, please email us at firstname.lastname@example.org.
Occasionally USPS marks packages "delivered" before they actually deliver the package. Please wait one day to see if your package arrives. If you haven't received your package after this time, please feel free to contact us at email@example.com.
YES—We SHIP to Canada— for FREE!
Our standard shipping carrier is USPS. Your order will arrive in 5-10 days after the order is placed, unless we email you that there is a delay. If you have questions or concerns, please email us at firstname.lastname@example.org. We do not include free shipping on returns.
ONLINE RETURN POLICY
We value your support and it is our goal to make sure our customers are completely satisfied.
If for some reason you need need to make a return and/or exchange our policy is: Please return within the first 14 days after received. (For Sale and PROMO items, please return within 7 days after received.)
Returns must be received unworn, unwashed and with the tags intact.
Returns will be credited back to the original method of payment. A credit will post to your account approximately four days after the date of processing. It may take up to two billing cycles for the credit to appear on your monthly credit card statement.
For return shipping label
Please email email@example.com give your order number and the name of what you are returning. Returns are managed from Monday - Fridays during business hours. After you have received your pre-paid shipping label from us- drop your return package at USPS in your zip code- thank you!
The following items are non-refundable:
Returns received after 21 days of the date received
Returns received in damaged or worn condition