FAQs

Contact and General

How to reach me

You can email us at hello@lesleyever.com

Come visit me and my team at the flagship store
The store is on College Avenue in the groovy little shopping mecca of Rockridge, Oakland—just about a block away from the BART station. We'd love to see you.
5709 College Avenue
Oakland CA 94618
510-595-7600

Shop hours
Monday- Tuesday 10am-6pm
Wednesday-Saturday 10am-7pm
closed on Sunday

Where is my clothing made

We make all the dresses right here in Oakland, California because local works for me. I can easily oversee the production and have a relationship with everyone involved. It’s how I like to work. Here is more detail on my process.

Can I make a custom dress for you? Do we offer alterations?

Wish we could but we do not have the bandwidth to make custom orders or offer alterations for our customers.

Sizing and Shopping

What size should you order

I release new dresses or pieces every week. I try and introduce new pieces of the collection. Stay in touch with me on Instagram.

Information Regarding sizing/grading for Plus Sizes (OneX)

I appreciate all my customers and I’m always wanting to make my dresses have a great fit. Typically for plus size a completely new pattern is made at size 22 or 24 and graded up and down from there. Since mine is just a small business I am only able to grade up from my original size 8/10 pattern. I realize it's not ideal. But we are trying our best to accommodate many of our happy customers. If you have any questions about sizing, feel free to contact hello@lesleyevers.com and we can help you.

Orders

When will you get your order?

Your order will arrive in 2-5 days after the order is placed, unless we email you that there is a delay.

Do you want to change your order?

If you wish to change a size or color, contact hello@lesleyevers.com and we will do our best to accommodate your request. If your piece is too small or too big, we offer free exchanges if we have the item/s you want. Start the process by emailing hello@lesleyevers.com; be sure to give your order # and the item you wish to exchange for.

Shipping

USA: FREE SHIPPING BOTH WAYS

Our standard free shipping carrier is USPS. Your order will arrive in 2-5 days after the order is placed, unless we email you that there is a delay. If you have questions or concerns, please email us at hello@lesleyevers.com.

Do you ship to Canada? YES—We SHIP to Canada— for FREE!

Our standard shipping carrier is USPS. Your order will arrive in 5-10 days after the order is placed, unless we email you that there is a delay. If you have questions or concerns, please email us at hello@lesleyevers.com. We do not include free shipping on returns.

OH No, I think my package is lost in the mail?

If you think your package has been lost in the mail, please reach out to us at hello@lesleyevers.com and we’ll do everything we can to try and find it. If you have checked the tracking number and your package is marked as having been delivered, please reach out to your mail carrier for assistance (sometimes packages get scanned before they are delivered- so wait a day or two to confirm that it has not been delivered.) After an order has been delivered to the provided address, we cannot be held responsible for lost or stolen packages.

Returns

How do I begin a return?

For information on returns & exchanges, please see here!

What is our return policy?

We will gladly accept unworn, unwashed merchandise purchased on Lesleyevers.com for return with original tags attached. Please return within the first 14 days after received.

What is the cost for returns?

Domestic returns are FREE! We offer a prepaid return labels. Returns from Canada need to pay shipping back to us.

How long does it take to process returns?

Returns are managed/processed from Monday - Fridays during business hours. Depending on the amount of returns, please allow for up to one week from the date a return is delivered back to us for it to be processed. Once processed, your credit or refund will post between 3-10 days (depending on your bank).

What if I want to exchange something?

If you wish to change a size or color, contact hello@lesleyevers.com and we will do our best to accommodate your request. If your piece is too small or too big, we offer free exchanges if we have the item in stock you want. Start the process by emailing hello@lesleyevers.com; be sure to give your order # and the item you wish to exchange for.

Can I return my online order to the Lesley Evers store?

Of course you can! Please make sure you return it in-store within 14 days of the delivery date. Be sure to bring your packing slip or order number with your return. Items must be in new condition with original tags attached.

What is your return policy for items purchased in the brick and mortar Lesley Evers store?

For in-store purchases, we accept returns for refund (back to original payment method) within 14 days of purchase. We accept returns for exchange or store credit within 28 days of purchase. Items must be in new and unworn condition with original tags attached. Please provide a receipt or gift receipt.

Can I return Final Sale items?

Final Sale items cannot be returned. No exceptions will be made for sizing, fit, or fabric issues.

This and That and Everything Else

Do you sell wholesale?

At this time, we don’t, but thank you so much for your interest! With the limited nature of our production practices, wholesale isn’t an option for us at this time.

When is the warehouse sale?

We typically have our warehouse sale in Oakland every other year sometime in January. The last warehouse sale was January 2019.

How often do you have SALES?

We sometimes have sales throughout the year. Join our mailing list to get updates on our sales.