Politique de remboursement
We value your business and want you to love your purchase. Please review the following guidelines for returns and exchanges.
Exchanges & Return Shipping Label (for Full-Priced Items):
Visit lesleyevers.returnrabbit.app to initiate your return or exchange.
One Free Label: Provided for exchanges or store credit.
For refunds to the original payment method:
You can arrange and pay for your own return shipping, or we can provide a shipping label for U.S. addresses, and $10 will be deducted from your refund to cover the cost of the label.
General Return Guidelines:
Returns must be initiated within 21 days of receiving your order.
Items must be in new-like condition:
Unworn, unwashed, and free of fragrances, scents, or pet hair.
All original tags must be attached.
Damaged or Worn Items: Not accepted.
Restocking Fee: Up to 80% may apply for items returned in unacceptable condition.
Return Location:
Online Purchases: Can be returned in-store if bought through Lesley Evers.
Mail Returns: Contact customer support to obtain your order number for in-store purchases.
Third-Party Purchases: Must be returned to the specific retailer.
Processing Time:
Returns may take up to 3 weeks to process after receipt, though often completed sooner.
For expedited processing, email us at hello@lesleyevers.com or reach out via chat with your order number.
Non-Refundable Items:
Gift cards
Original shipping fees
Membership fees
Services (e.g., hemming, gift wrapping)
FINAL SALE items (no returns; see SALE policy below)
Warehouse SALE items (no returns; see SALE policy below)
Special EVENT SALE items (no returns; see SALE policy below)
Promotional gifts or gift-with-purchase items
Returns received after 21 days from delivery
Items purchased from store locations after 14 days
Items purchased from another retailer
Exchanges
Store Credit or Product Exchange: Includes one free return label.
Credit Timing: Issued once your return is processed.
Refunds
Refunds are issued to the original payment method only.
Refund processing times may vary based on your bank or credit card provider.
SALE and Promotional Items
Must be returned within 7 days of receipt.
Customers are responsible for the cost of returning SALE items.
Store Credit Only: SALE items are eligible for store credit only.
Return SALE items to:
Lesley Evers
1308 63rd St.
Emeryville, CA 94608
Buy-Now-Pay-Later (BNPL) Return Policy (Afterpay & Shop Pay)
5% Restocking Fee: Applies to BNPL orders and is non-refundable.
Avoiding the Fee: Use a traditional credit or debit card at checkout.
International Returns
Return shipping labels are not provided for international orders.
Customers are responsible for return shipping costs.
Customs fees, duties, and taxes are non-refundable.
Lost or Stolen Packages During Return or Exchange
We are not responsible for returns lost or stolen during transit. Use a tracked shipping method when sending items back to us.
If you have any questions, please contact us at hello@lesleyevers.com.
