Exchanges, Returns, & Refund Policy
Exchanges & Return Shipping Label (for full priced items)
Click to the left and be sure to have your order number and item(s) for exchange or return to get your free return label. After you have received your pre-paid shipping label from us- drop your return package at USPS in your zip code- thank you!
The following items are non-refundable:
Returns received after 21 days of the date received
Returns received in damaged or worn condition
Update- Holiday 2022 Gift Return Policy: Any items purchased between Nov 20th and Dec 20th are eligible for return until Jan 30th.
If you have any additional questions please contact us at firstname.lastname@example.org
SALE Shipping & Return Policy:
Our standard free shipping carrier is USPS for delivery to you. If you choose to return your SALE item, please do so within 7 days of receiving your order. Customer is responsible for the cost of returning SALE items and promotional items.
5709 College Avenue
Oakland CA 94618
We will issue a store credit for all returned SALE items.
If you have questions or concerns, please email us at email@example.com.
ONLINE RETURN POLICY
We value your support and it is our goal to make sure our customers are completely satisfied.
If you need to make a return and/or exchange our policy is: Please return within the first 21 days after received. (For SALE and PROMO items, please return within 7 days after received. And read above for SALE item return policy and instructions.)
Returns must be received unworn, unwashed and with the tags intact.
Returns will be credited back to the original method of payment. A credit will post to your account approximately four days after the date of processing. It may take up to two billing cycles for the credit to appear on your monthly credit card statement.
Buy-Now-Pay-Later Return Policy (BNPL)
If you made a purchase with a Buy-Now-Pay-Later option such as Klarna, Afterpay, or Shoppay. There is a 5% restocking fee on all returned orders using BNPL. This is a non-refundable fee that is charged by BNPL payment providers. If you would like to avoid this fee, please pay using one of the many traditional credit or debit card options.